Returns

Returns
We offer free returns on all domestic orders. You have up to 14 days from the date of receiving your order to initiate a return. Items must be returned in their original condition for a full refund. For a return label, please email orders@palostudios.com. For international returns, the cost of the return label will be subtracted from your refund.

If you use your own shipping for returns, whether domestic or international, please ensure it is tracked, as we are not responsible for lost packages. For domestic orders, free returns are only available if you request a return label from us.

Refund Policy
We refund all returned orders in full to the original payment method. For international orders, you are responsible for covering the shipping costs. If your return is postmarked after the 14-day window, we'll issue you store credit for the next drop.

Exchanges
Since everything is made to order, we do not have excess stock to offer an exchange.

Customer Service Inquiries
orders@palostudios.com